Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:
•
Product name (HP Deskjet 3000 J310 series)
•
Model number (located inside the cartridge door)
Model No.
xxxxx
HP Ink
Cartridge
Product No.
xxxxxx
xx
•
Serial number (located on the back or bottom of the product)
•
Messages that appear when the situation occurs
•
Answers to these questions:
◦
Has this situation happened before?
◦
Can you re-create it?
◦
Did you add any new hardware or software to your computer at about the time
that this situation began?
◦
Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?