HP Deskjet 3000 Printer series - J310 - Placing a call

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Placing a call

Call HP support while you are in front of the computer and the product. Be prepared to
provide the following information:

Product name (HP Deskjet 3000 J310 series)

Model number (located inside the cartridge door)

Model No.

xxxxx

HP Ink

Cartridge

Product No.

xxxxxx

xx

Serial number (located on the back or bottom of the product)

Messages that appear when the situation occurs

Answers to these questions:

Has this situation happened before?

Can you re-create it?

Did you add any new hardware or software to your computer at about the time
that this situation began?

Did anything else occur prior to this situation (such as a thunderstorm, product
was moved, etc.)?