Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still
unable to print, try the following in order:
1.
Check for error messages and resolve.
2.
Disconnect and reconnect the USB cable.
3.
Verify that the product is not paused or offline.
To verify that the product is not paused or offline
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
. Double-click the icon for your product to open the print queue.
c
. On the
Printer
menu, make sure there are no check marks next to
Pause
Printing
or
Use Printer Offline
.
d
. If you made any changes, try to print again.
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
. If the wrong product is set as the default printer, right-click the correct product and
select
Set as Default Printer
.
d
. Try using your product again.
Unable to print
37
Solve a problem
5.
Restart the print spooler.
To restart the print spooler
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows
Start
menu, click
Control Panel
,
System and Security
,
and then
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is
selected.
•
If the service is not already running, under
Service status
, click
Start
, and
then click
OK
.
Windows Vista
•
From the Windows
Start
menu, click
Control Panel
,
System and
Maintenance
,
Administrative Tools
.
•
Double-click
Services
.
•
Right-click the
Print Spooler service
, and then click
Properties
.
•
On the
General
tab, next to
Startup type
, make sure that
Automatic
is
selected.
•
If the service is not already running, under
Service status
, click
Start
, and
then click
OK
.
Windows XP
•
From the Windows
Start
menu, right click
My Computer
.
•
Click
Manage
, and then click
Services and Applications
.
•
Double-click
Services
, and then select
Print Spooler
.
•
Right-click
Print Spooler
, and click
Restart
to restart the service.
b
. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c
. If the wrong product is set as the default printer, right-click the correct product and
select
Set as Default Printer
.
d
. Try using your product again.
Chapter 7
38
Solve a problem
Solve a problem
6.
Restart the computer.
7.
Clear the print queue.
To clear the print queue
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this
issue.
Click here to go online for more information
. Otherwise, follow the steps
below.
a
. Depending upon your operating system, do one of the following:
•
Windows 7
: From the Windows
Start
menu, click
Devices and Printers
.
•
Windows Vista
: From the Windows
Start
menu, click
Control Panel
, and
then click
Printers
.
•
Windows XP
: From the Windows
Start
menu, click
Control Panel
, and then
click
Printers and Faxes
.
b
. Double-click the icon for your product to open the print queue.
c
. On the
Printer
menu, click
Cancel all documents
or
Purge Print Document
,
and then click
Yes
to confirm.
d
. If there are still documents in the queue, restart the computer and try printing
again after the computer has restarted.
e
. Check the print queue again to make sure it is clear, and then try to print again.
If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed
to the next solution.
If the above solutions do not resolve the problem,
click here for more troubleshooting
online
.
Clear the print carriage
Remove any objects, such as paper, that are blocking the print carriage.
NOTE:
Do not use any tools or other devices to remove jammed paper. Always use
caution when removing jammed paper from inside the product.
Click here to go online for more information
.
Identify a defective cartridge
If both the tri-color and black cartridge lights are blinking, and the power light is on, both
cartridges may still have tape on, or are missing. First make sure that the pink tape has
been removed from both cartridges, and that both cartridges are installed. If both cartridge
Identify a defective cartridge
39
Solve a problem
lights are still blinking, then one or both cartridges may be defective. To determine if one
cartridge is defective do the following:
1.
Remove black cartridge.
2.
Close cartridge door.
3.
If the
On
light blinks, the tri-color cartridge should be replaced. If the
On
light does
not blink, replace the black cartridge.
Prepare the trays
Open output tray
▲
Output tray must be open to begin printing.
Close cartridge door
▲
Cartridge door must be closed to begin printing.
Click here to go online for more information
.